Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Lytham Road Pharmacy


Picking up prescription .

Was told prescription was being dispensed and would be a “couple of minutes”-15 mins later I had to go to ask how much longer it would be. During this time the member of staff did her best not to catch my eye. No acknowledgement ie a hello, or sorry you’ve been waiting a while ,from any member of staff. The counter staff seem totally disinterested.