Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Lostock Hall Medical Centre


Welcoming atmosphere

The receptionist welcomed me, talked through the things I needed to do & complete prior to my appt. She was also extremely helpful after my appt in arranging further appts & talking through sample procedures with me. My appt was with [name redacted for privacy] who was simply fantastic, she didn't rush me at all, on fact she really took the time to talk through all options enabling me to make an informed choice! She sent me a number of resources to look at in my own time. I left the surgery informed and literally feeling lighter just for having been listened to. I cannot recommend enough for menopause support...her knowledge, approach and empathy are outstanding!