Longton Health Centre

This surgery is really good but you just cant get that initial appointment. I rang to book an appointment and was told it would be 3 weeks later, well how do i know if ill still be ill in three weeks. I ended up going to the walk in centre at Chorley and was seen in 45 minutes. its so bad that patients are using walk in centres because they cant get into their doctors. The amount of pressure on the NHS is caused by appointments not being available to patients.

A group member said they could not get an appointment with a GP at Longton Health Centre. The group member was unhappy that they are required to give the receptionist details of their medical complaint and then receptionist decides the next course of action.

Required to give a receptionist details of your medical complaint and the receptionist decides the next course of action!!

Very long wait for appointments - difficult to get one in first place. It takes 30 minutes to get through on the phone and then you are waiting hours in the waiting room. Car park extremely busy, I had to drive around and around waiting for a space. Improve the appointment system.

It is extremely difficult to get an appointment - told that the only appointment available requires me to come to the centre and sit and wait. You can be waiting for hours alongside very ill people which I dont want to do! Appointment booking system always changing which puts me off coming. Actual treatment very good. Car park could be improved, it is very small and flooded.

N/A