Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Library House Surgery


cant get an appointment

It is very hard to get an appointment at this surgery, i rang and was 13th in the queue. One time i did have an appointment it was with a practice nurse and not a doctor. i sometimes feel i need to make myself worse just so i can see a doctor otherwise you are just left. They don't look at your notes before they see you and you feel like you have to tell every person you see the same story when they could easily read your notes. I feel like I'm always passed from person to person, i would like to see the same doctor.