Leyland Surgery

Trying to get to the bottom of swollen foot & ankle first they said foot infection so had some antibiotics didt get better even though id told them it's gout told ring up with every body else at 8 am nx day which is a woman sat managing 3 surgeries including this one no app.s left . So went down in person in a lot of pain given meds for gout had few wks off work never been off work before ! Back and fro ringing up going in go in make app for today 18th Dec told at desk Leyland yes I got an app come to it at 10 am arrived checked in sat down 35 mins later name shouted out at desk to be told my app was for Chorley not Leyland ? I live in Leyland can barely stand or walk ? Turns out girls fault behind desk ! Told go home come back at 5 go back at 5 pm seen by very young male doctor asked bout my concerns of a DVT replies that starts or is in your leg not a foot really so you can't get a foot DVT then can you not ? Given naproxen didt really examine back of leg/ ankle just top part of my foot terrible pain no sleep I'm my wife carer and can't do jack. Told go home wait few more wks see if goes down had this 6 wks now. I rarely go to docs but my god it's bad spoke to manager told by her she's been there a few weeks ! Great there badly let down by the way place is ran and managed too much giggling & messing about behind counter too no need will be switching docs asap my wife was going to go over to them but as been with me at my app.s she's that shocked she's said nope don't want to join with them . Asked to day about ultrasound to foot toes ankle to be told I don't really need one ? No ? There just second guessing as to what's wrong with foot n toes n ankle still unresolved .

I haven't long moved into the area and I got given this surgery, they have been nothing but helpful, they have given me a social prescriber who is helping me with housing and my mental health.

My relative was on a weight loss programme through the doctors and has poor mental health. they attended for a session and a member of staff said they were wasting patient time coming in and I should try and help myself. They felt very ashamed and shamed by the practice.

My GP is excellent, he always takes time to listen to me and talk though everything. It can be difficult getting through on the phone to make appointments but if you go in the receptionist will make them for you. The phlebotomist is also excellent

Needed my repeat prescription for inhalers, original prescription not signed off by GP, then no record of any prescription with pharmacy

Since the surgeries have merged it's very difficult to get an appointment, we've also been round in circles trying to get the right treatment. Have had issues around how we get our prescriptions sent over to the pharmacy in that we have had to ask for our repeat prescriptions every time and then we're not always aware that they have been sent over. The GP is excellent - when you can actually get to see them

they have three surgeries that they run and i feel they take more time on the other two surgeries attached than the Leyland surgery. I feel the patients are being left out.
I had to ring for an appointment the other day and i called over 100 times before i got through.