Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

ISSA Medical Centre - Dr Z H Patel


communication with patients

you ring up in the morning and you never get an appointment, you sit there for around 30 minutes, I don’t have access to the internet so can’t use an app. They then say we only have phone call which is fine. The doctor rings and then says I need to see you, but they can’t see me that day. We then get sent a survey after the appointment asking us to comment on our experience but when you do tell them how you feel they don’t seem to listen or do anything about it.