Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

ISSA Medical Centre - Dr Z H Patel


communication with patients

my daughter rang on my behalf as my English isn’t brilliant, but they refused to let her book the appointment even though I was there. They clarified I was there, but they said as I can speak, I can book my own appointment. We asked about language line, and they said we don’t use that on reception.