Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
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  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

ISSA Medical Centre - Dr Z H Patel


communication with patients

they booked my diabetic appointment in advance, but they didn’t send me a reminder so unfortunately, I forgot and didn’t attend. They rang me to say they had moved my appointment, but I would now need to wait six weeks as I was the one who didn’t show for my appointment.