Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Irwell Medical Practice


Online booking only

The switch to online booking appointments only has left a gap in care. No other way to get an appointment. This will leave people who are unable to use a computer for what ever reason at a disadvantage. Privacy is also affected. This has lead to staff appearing rude and less empathic.