Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Holland House Surgery


Left feedback re son being deaf

Holland House knows my son is deaf - it's on his notes. However at this surgery in Freckleton the receptionist did not look up so he couldn't lip read her and his name was announced on tannoy which he didn't hear. I asked after why and she said it was on his notes but NOT on the appointment system so receptionist did not know. She took my name and called me back to say the IT had been changed so if a person is deaf it now shows on the appointment section as well as on his notes. Brilliant response. Very pleased.