Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Fatima Health Centre


Issa Fulwood Fantastic

I am a registered nurse who works within the Fatima Health Centre. I live in Blackpool and needed to register as a temporary patient in Preston due to a very painful ear infection which started whilst I was at work and I didn’t want to travel back to Blackpool mid shift. I first visited Lytham Road Surgery who said they were unable to help me even though I work for the NHS and within the same building. I then visited Issa Medical. The receptionist Amber was absolutely lovely very welcoming and helpful. Amber registered me as a temporary patient and I was seen by a fantastic doctor within 20 minutes of arriving and treated with antibiotics. Thank you Issa for seeing me so promptly, sorting my problem and pain and saving me a trip back to Blackpool.