Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Bay Medical Practice


Awful

Currently in tears. They can’t find blood results. Lose urine tests. The answer for pain is exercise who would have known. They don’t have access to important results. Reception staff are great but their systems rarely work and they can’t access records. Systems often crash while I’m on phone to GP. Cannot cope with this any longer.