Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Bay Medical Practice


Unhelpful

My 18 month old daughter is having issues with her ears, one or both have/are discharging fluid. Can't ring up, have to fill in a form online, which then takes another day for them to ring to make an appointment, all while daughter is in discomfort. When you go to see a GP, its obvious they havent read any notes, as you have to explain everything again and again. One particular doctor is adamant theres nothing wrong, wont prescribe anything and is unhelpful when asked for advice. We've asked to be able to have access to daughters nhs record on the nhs app, been told they dont allow it. So we cant see what appointments or notes or anything Very dissatisfied