Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Bay Medical Practice


I am not able to make appointments

WE moved to the practice and we have had a lot of issues in making appointments and arranging tests. We have not received any information about the condition of my partner and it has been very frustrating trying to make appointments on their behalf. There have also been issues with arranging routine tests which are required to be carried out to make sure that the conditions are being monitored. I contacted the practice to arrange a test to be told that it had already been carried out earlier in the month. This was not the case, it was a separate test but they did not accept that another was needed. They refused to speak to me even though we have made those arrangements. I was told that there was a step that we needed to take that "I should have known about." which I know was not explained to me previously when we first registered at the practice.