Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Clayton Brook Surgery


They were amazing

I was waiting for a phone call appointment from the practice in order to discuss some test results. The Dr Ward was really kind and considerate. He made sure to explain my condition really clearly and has talked me through the follow up process from this appointment.