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Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Chorley and South Ribble Hospital



Concerns falling on deaf ears

My father is currently being cared for SOB due to his COPD, I expressed concerns about meds not being received, ? no stock, but no sign of nurse checking emergency cupboard. so no pain relief for 24 hours. Whenever he has a episode of SOB, the nurse have on occasion refused to given him a neb and haven't checked his observations to see if he is compensating, i.e needing O2 or if affecting HR/BP. I find that the nurse have little understanding of the condition and very little empathy for the patients. I understand that they are busy, I am a nurse myself and understand their stress, but to experience incompetent care first hand is very stressful, because we feel helpless that our concerns are falling on deaf ears. On MAU he didn't get a wash for 24 hours, and they didn't manage his high blood sugars, as they hadn't even done a BM on MAU. His BM on admission was 14.3 and his is not diabetic. He also tried to walk to the toilet himself because he couldn't get anyones attention, and on the way back had to get help because he became SOB.

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