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Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Chorley and South Ribble Hospital



It was a very long wait

It was a very long wait considering the amount of people waiting. I understand that emergencies come first which I have no problem with but I still found time between seeing each professional was extensive. As the hospital is undergoing building works it was difficult to access the entrance to a&e and there were very few clear signs. Drinks machines had been removed due to building work, water was on the reception desk but I was offered no help in getting the water despite struggling to get it, I attended on my own so had no additional help. The seating is uncomfortable, particularly when you are waiting for over 4 hours. A shorter wait, or better system, I could have been sent to x-ray after seeing the nurse instead of waiting an hour to see the doctor to then be sent. Also a follow up after the x-ray with the doctor, i was seen by a nurse who bandaged me up. After being sent for x-ray I was given no feedback on the results, I had to ask the nurse for it myself. Better access to the entrance, i had to park at the other side and walk, as it was a knee injury I was attending with this was difficult and there wasn't adequate signage. Drinks machines had been removed due to building work, water was on the reception desk but I was offered no help in getting the water despite struggling to get it, I attended on my own so had no additional help.

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