xray department concerns
I went with a relative to the Xray department at chorley hospital on Tuesday 2nd April about 11:20am and the reception team were very rude. my relative said hello I've been asked to come down for an Xray by my doctor and the receptionist snapped back and said 'you mean gp?' then proceeded to shout what's your name then told her to sit down. We sat down in the waiting area and witnessed a gentleman entering the room. He went to the reception desk and said he had an appointment. The receptionist was incredibly rude to him and shouted what's your name, he dropped his walking stick and the lady behind reception didnt seem to bother and proceeded to shout at the gentleman saying have you come to the right place. He stumbled to get his letter out of his pocket to hand to the lady. She responded with 'im not touching that, i wont touch that letter just hold it up so i can see it." The man held up the letter and she just kept shouting i cant see it hold it closer. the man was clearly distressed and this didnt help matters. She then said your in the wrong place its the next reception. He said oh im sorry ill go next door. He then tried to pick up his walking stick whilst the receptionist began shouting for the next person. But the next person couldn't get to reception as they were waiting for the man to get his walking stick. I feel this could have been an avoidable situation and i feel the receptionist shouldn't be speaking with patients in this manner. Its a shame because the care my relative received from the staff doing the x-rays was amazing and they were very caring and helpful.