Chemist-4-U

I’m on Universal Credit, so I’m entitled to free NHS prescriptions. I’ve never had problems before, but this time Chemist 4 U tried to charge me for my sertraline prescription, even though nothing had changed. I sent proof of my exemption straight away, but got no reply for 2 days and still haven’t received my medication (the prescription was issued 6 days ago on 11/4/25).

After sending several messages and filing a complaint via their website, someone called [name redcated for privacy] from Customer Retentions finally responded (2 days after I had provided the exemption evidence). She said my exemption had been added and the prescription would be processed "shortly." But nearly 24 hours later (6 days after my prescription was issued), nothing has been dispatched.

It also didn’t sit right with me that [name redcated for privacy] from customer retentions put "universal credit" in quotes in her response to me. It felt a bit dismissive, like she was questioning whether I deserved free prescriptions.

Chemist 4 U has yet to dispatch this medication, which is vital for controlling my severe anxiety. Moreover, the extra stress has made things worse. Based on this awful experience, and others I’ve heard about, I’d say avoid Chemist 4 U if you rely on regular medication.

Always so helpful!

On three separate occasions, this provider accessed my confidential data on the Patient Access App and changed the prescription dispensing nomination to themselves. NHS Digital have provided documentary proof that they and no one else made these alterations. They had no authority to do so.

Called for my prescription and they were already on their way with it.