Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Burnley General Hospital


PE - Eye Clinic

I'm usually at Blackburn but I have come here today to have my cataracts done. I couldn't have treatment because my blood pressure was too high. I have been given a lift off my son who lives in Penrith. I couldn't use the patient transport because the number I was given in my appointment letter was the wrong one, apparently it had changed a long time ago from the one I was given. I found out the right one in the end but my son had already arranged to come with me.