Mixed experiences
Some staff are very good and others not so caring. Waiting times are sometimes great and other times not very good. Problems being rushed in appointments and not feeling informed. My experience has been quite good. I initially tried to get an appointment with a consultant at Blackburn but there was a four month waiting time so I had to go along with anything I could get. My husband and I had an appointment booked on the same day at a different hospital so I asked to change to the same. The first person I spoke with said there was nothing they could but the next person said she would phone me back if they had a cancellation. Within the week she phoned back and sorted it out. I think staff need to follow the same procedures as each other and be more helpful.