Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

Your reply

* Required fields

Original feedback for

Burnley General Hospital


Introductions required prior to treatment

The appointment went really well but I think staff should introduce themselves before they start. The nurse put a brace on my leg but it wasn't for me and I had to explain afterwards. It was quite funny and I wasn't bothered but this wouldn't have happened if she would have asked me straight away and introduced herself. The doctor was very good, I was fully informed of everything and felt reassured. He said he could fix it so I am not as worried anymore