Briarwood Medical Centre

Thank you for your 5 star feedback, we are glad you had a positive experience with the GP at the practice. With regards to translators, we do have a language translation service in operation for the clinicians to use within the privacy of their rooms, and offer double appointments for those patients who need them. We can also use Google translate on reception if required, I will reiterate to the reception team that if they are struggling they should use the Google service.

Thank you for your feedback. The majority of our appointments are on the same day and these are a mixture of morning and afternoon so we can suit the needs of our patients. We also offer a variety of appointments such as telephone and face to face with either a GP, Advanced Clinical Practitioner or Advanced Nurse Practitioner. Our routine pre-bookable appointments currently only have a one week wait.

We have have never offered a phlebotomy service at Briarwood as the practice has never been funded to provide phlebotomy. The Practice Nurse will take urgent bloods only if requested by the GP.

I would be happy to discuss your concerns further if you wish to contact me at the practice. Alison Armer

I am sorry you have found it hard to get an appointment at the practice. We have routine pre-bookable appointments and urgent on the day appointments available with a number of clinicians including a GP, Clinical Pharmacist and Advanced Nurse Practitioner. Our reception team are trained to direct you to the most appropriate clinician depending on your needs. We can also do referrals to the Pharmacy should this be appropriate for you. We do also have a number of appointments available to book online. Our reception team can help with access to your medical records whether you require full access, or just to order prescriptions so please speak with them. If you would like to discuss your concerns further, please contact me on 01772 364999. Alison, Deputy Practice Manager.

I am sorry to hear you have trouble booking an appointment. We do offer urgent on the day face to face and telephone appointments along with pre-bookable face to face and telephone appointments. The reception team are trained to direct you to the most appropriate clinician and if you feel you need to be seen by a Doctor please convey this to them. We do try to offer as many appointments and choices as possible but unfortunately demand can sometime be extremely high. If you would like to discuss this further please do not hesitate to speak with me at the practice. Alison

I am sorry to hear you have found it difficult to get an appointment. We do offer urgent on the day face to face and telephone appointments, along with routine pre-bookable telephone and face to face appointments. We endeavour to accommodate all patients on a day to day basis but unfortunately on some days the demand can be extremely high. We can also offer alternatives such as Clinical Pharmacist or Advanced Nurse Practitioner appointments as well as referrals to the Pharmacy but appreciate that these may not be suitable for the issue you are calling about. If you do require any further assistance please do not hesitate to contact me at the practice. Alison