Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Boots Pharmacy St Annes On Sea Road West


Pharmacist Ultra Demeaning & nasty

Was unfortunate to have encountered the Pharmacist on Bank Holiday Monday 25 Aug 2025. [Visible description redacted for privacy] just plain condescending. Wishing to purchase items stored behind the counter, we were informed by her, how much we cost the government to fund our ailments and illnesses. I have and will always pay for my own prescriptions, thankfully. She obviously has an obscured view on life, where she thinks she can speak to anyone as she pleases. Dreadful attitude and plain nasty. Will avoid her at all costs, if we go there in the future.