Birleywood Health Centre - Dr SK Sur and Partners

im really struggling with my doctors at the moment, you call in the morning and you are always around 19th in the queue and then when you get through you are told there are no appointments and you have to ring back in the morning. i also struggle to physically get to the doctors due to my long term condition and they wont let me have a double appointment even when i ask for one, im just told its one problem each appointment.

i am a carer and i dont feel i am supported enough , when i ring in the morning i can never get an appointment and i am always far in the queue and its just really hard. i feel there should be something in place for carers, i dont feel we should get priority but i feel we should be able to book an appointment in an alternative way as we cant sit on the phone line for 30 minutes to an hour waiting for the phone to be answered.

I went to my doctors surgery and they refused to let me have access to my medical records. I wanted to check on a recent scan but they kept saying i couldn't have access, they wouldn't speak to me regarding my results and when i eventually got the results it had comments on it saying please don't talk to patient about this.

This is a good surgery for children, they always see children and we have called at 1pm on days and they have seen my child that afternoon, I can't fault them for that at all. the only down side is there is always a different doctor every time you go, I'm unsure if they are leaving or we just see different doctors every time.

The morning phone lottery for the chance of an appointment is a joke. On the occasions I have been successful (3 times) I have only ever seen a dispensing nurse. I have come to believe there are no doctors at this practice.

I have made an appointment for support and there are very long waits on the phone. When I eventually do get to speak to someone, there are no more appointments available. I have asked about either telephone or face to face and they are never available.

The Doctor changed so they did not know about the previous issues that we were experiencing. When I ring at 8 I cant prebook for another day.

My doctor has lied on my sons medical report. I'm trying to get it sorted but finding it impossible as I can never see the doctor and no one can pass a message to him. Only one member of staff helped.