Right to Respond

Healthwatch Lancashire is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Ansdell Medical Centre


Failed to keep promises or treat me.

I went to Ansdell Medical Centre to seek treatment for a severe depressive relapse. I have been on several medications which either don't help, or have unhelpful side effects. On my first visit I was sent away with no action taken at all. On my second visit, 2 weeks later, I was signed unfit for three weeks, and a referral was sent for CBT Counselling (which I'd said I didn't want, having done it several times before), as well as a medication review. That Doctor then left the surgery, and my referral for medication review was ignored for 3 weeks. I returned to the surgery on the 4th week seeking an update - the next Doctor couldn't find one, and sent me away for a further 4 weeks unfit, untreated, unmedicated. I received a call from the referrals team about the counselling, however they advised that they'd written to the surgery with the medication advice and would do so again. I returned to the surgery today, to be told that they still hadn't acted on the letter, and that I had to wait a further week untreated, with my date to return to work set for the Monday after. To say I am feeling sick, neglected and betrayed would be an understatement.