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Tell us about Lancashire’s pharmacies: take part in your local Pharmaceutical Needs Assessment

January 18, 2022


We are working with colleagues from health, care and the local council to hear from local people about your experiences of accessing community pharmacy services.

Community pharmacies, also known as ‘chemists’, can be found across Lancashire, from the high street to supermarkets. And we’re looking to hear your views and experiences of visiting.

From picking up a prescription to buying over the counter medicine; what’s your local pharmacy like? Tell us by completing our quick and easy survey. 


How can your views on Pharmaceutical Services views be heard?

We’ve put together a quick and easy to fill in survey that you can use to share your views on the pharmacy services you use. 

To fill in the survey, click the link below. 



To request a paper copy of this questionnaire, please contact us at info@healthwatchlancashire.co.uk or call us on 01524239100

This questionnaire is available in other formats upon request




Want to know more about this project? Take a look below at a few frequently asked questions:


What are pharmaceutical services?

Across Lancashire, some pharmaceutical services are provided from community pharmacies, internet pharmacies, and providers of specialist medical appliances (such as stoma products) – also known as appliance contractors. Community pharmacies also provide healthcare support and advice and are often the first point of contact when people are concerned about their health.


Why are views on pharmaceutical services being sought?

The Health and Wellbeing Board, of which Healthwatch Lancashire are a member, have a statutory duty to publish a Pharmaceutical Needs Assessment every three years, under the NHS (Pharmaceutical Services and Local Pharmaceutical Services) Regulations 2013.

The Pharmaceutical Needs Assessment is a report of the current needs for pharmaceutical services. It is used to identify any gaps in current services or improvements that could be made in future pharmaceutical service provision.


The Board want to make sure that you can access pharmaceutical services easily and that you are happy with the service you receive. Anyone who uses local pharmaceutical services is invited to comment.


Who will use the Pharmaceutical Needs Assessment? (PNA)

NHS England, Blackpool Council, Lancashire County Council and Blackburn with Darwen along with the Clinical Commissioning Groups will use the PNA to make decisions when applications for new pharmacies are received, and for the commissioning of other services that could be delivered by community pharmacies.