Comments, compliments and complaints

Our Complaints Policy

Individuals and organisations have the right to express their views about the performance of Healthwatch Lancashire and the way in which it conducts its business.

Anyone who is dissatisfied with any aspect of the service received by Healthwatch Lancashire can make a complaint under Healthwatch Lancashire’s complaints policy.

Please click here to view the full policy document 

Our Decision Making Policy

Healthwatch Lancashire wishes to ensure that the way it makes decisions and the outcome of any decisions made is transparent. We also wish to ensure that we always put the interests of the people of Lancashire first. Healthwatch Lancashire has therefore adopted the following decision‐making policy, which also aim to ensure that all decisions are evidence‐based and are made in a consistent and fair way.

Please click here to view the policy document

If you would like to leave a comment, compliment or make a complaint about Healthwatch Lancashire, please email us at 

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