The Tarleton Group Practice

Still ringing at 8am for an appt. Can't get a same day appt. Only accept bookings a week ahead. Other practices are offering phone appts, online appts, online booking. This practice offers none of those things. Why not??? Terrible service and I'm just glad my children are no longer little!

When you enter Tarleton Health Centre it is very confusing. There is a desk where the HCRG was but no one mans that desk anymore. If patients are coming in for a clinic with the HCRG then they are going to the GP reception desk but no one can help them there. I went for an appointment a few weeks ago and a maintenance person came to do some work and they asked at the GP reception but they can't help.

I went to see my doctor a few weeks ago after trying for a few months to solve the problem myself. The doctor rang the hospital there and then and got me an appointment that day. The staff were incredible and helpful and i cant thank them enough.

My GP are good but they are not very good with communication. I was told by my doctor that I needed an emergency blood test but then the receptionist told me I can't get one for 4 weeks at the surgery. I was told that I needed some medication in my system when I have the blood test but the medication would be out of my system when I go back in 4 weeks. I didn't know I could go to the hospital for my bloods I don't understand why they didn't tell me.

I have been with my surgery for some time now and I can't fault them. They have been incredible with me and my family. I can always get an appointment and the staff are so lovely and friendly.

they have two reception desks and it can be quite confusing for patients and its not clearly signposted where to go. More needs to be done to help direct patients as it can be hard to get around.

i love my doctors, they are friendly, helpful and i never have a problem with getting an appointment.