Royal Lancaster Infirmary

I attended Royal Lancaster Infirmary in January with a suspected injury. I went to A&E and they gave me a scan to see whether there was any damage. The scan was not very clear and when they looked at the scans they told me that there was no damage. They concluded that it was part of my long term condition and it would get easier.
I went to my GP who contacted the hospital to raise the issue and I received a call saying that there was some damage that they had not picked up on the scans. The GP has asked for a review. I am not happy because I have felt fobbed off since January even though I have had to live with this issue. They have not listened or given me a suitable diagnosis.

I have had a great experience with Lancaster A&E. They were very helpful and supportive. We didn’t need to wait long, and we were in and out.

Lancaster hospital hearing clinic are very good and the staff are great.
Lancaster hearing clinic have low wait times and very fast with appointments.

Lancaster Infirmary are excellent. I went to Accident and Emergency a few weeks ago and they were excellent. They knew about my specialist medications and made sure that I was well supported during a frightening time. The staff were very caring and considerate even though they were busy.

It is not okay for women who have had a miscarriage awaiting their scans to be sat in the same waiting area in the gynaecology outpatient department as pregnant women who are waiting their scans. This can and does retrigger my reproductive trauma PTSD. It will also likely be triggering for women who have fertility issues to be sat with pregnant women. There are two waiting rooms - one down the corridor from them. Please can you offer a separate waiting room. There is also no open bereavement maternity suite at the RLI at the moment because it was too far away from medical assistance and a new one is due to be built. Please can you ensure this is on the agenda to be actioned urgently so that families can spend time if they need to with their deceased babies after birth.

My elderly relative fell and was taken to accident and emergency by ambulance. Was on a trolley in the corridor for two days, and there was no communication around their care. The hospital staff were nice but very overworked and so my relative was left on their own most of the time. They also didn't get their medication on time.

One group member commented about the Royal Lancaster Infirmary. She phoned the
ward and asked if she should come in as she felt she was very close to going into
labour. The staff asked some routine questions and suggested not to come in yet as
they felt she was not ready, but she felt she was in labour so disregarded the advice
and went to the hospital. Once there the staff realised that she was in full labour.

Some group members commented about Royal Lancaster Infirmary Maternity Unit.
They felt the aftercare was not so good. They felt that a lot of the time the midwives
were very busy. No one checked up on them and were left without pain relief for
hours. Some members asked 5-6 times for pain relief.

One group member commented that there was a shortage of Histopathologists at Royal
Lancaster Infirmary and that results had not been made available on the day of his
consultation.

One group member commented about her stay at Royal Lancaster Infirmary maternity
unit. She said it took a long time for her to be discharged. They forgot she was on
medication and sent her home without the tablets.