Parbold Surgery
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Based on 12 reviews
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Reviews (12)
I am happy with this surgery
February 1, 2024
I find this surgery very good, it seems to have improved over the past 6 months. I ring for an appointment for my child and they are straight on it making them an appointment. I can't fault the care we both receive from this surgery.
Hard to get an appointment
December 7, 2023
I have been with this surgery for some time now and it is very hard to get an appointment with my doctor, you ring in the morning and the wait times are really bad. The care you receive when you see a doctor is great.
No verbal privacy given to patients
August 14, 2023
No privacy for personal information from doctor to patient via the receptionists in front of other patients in waiting room
Poor service and communication
August 11, 2023
I have had a lot of issues recently making appointments over the phone. You call up and you are given a lot of information before you are presented with your options. When you have heard all that you are then told you are "Position 1" in the queue. Every time I call I have to wait and can never get through.
I have been sent text messages for appointments in the past and I have been told just before heading out to the surgery that I actually have a telephone appointment which was not communicated in the text message. They presumed that I would know the appointment was a phone appointment instead of face to face. There was nothing in the text message to suggest that the appointment was over the phone. I have been to the surgery to query this in the past.
I have also been given equipment by the surgery that is faulty.
I have been sent text messages for appointments in the past and I have been told just before heading out to the surgery that I actually have a telephone appointment which was not communicated in the text message. They presumed that I would know the appointment was a phone appointment instead of face to face. There was nothing in the text message to suggest that the appointment was over the phone. I have been to the surgery to query this in the past.
I have also been given equipment by the surgery that is faulty.
more communication with patients
June 23, 2023
Pre Covid I felt Parbold Surgery was an exemplary GP Practice
The main issue of discontent is that nobody knows nor understands how The Surgery now operates..
If only the Post Covid arrangements could have been communicated clearly we would all have known how things operated but most people in the village feel totally frustrated..
Why is it that everything has to be done via Telephone Consultation ..
I myself became weary and dismayed with multiple phone consultations.. and eventually went to A&E in Southport where I was seen, consulted and examined properly, face to face.. diagnosed and treated..
Sometimes we actually need to be seen..
It also seems now all too easy for The Surgery to shunt us off to another already over burdened NHS service..
From being someone who had total trust on The Surgery I now do everything I can to avoid having any contact with it..
I don’t want to see a doctor who types their way through a consultation as fast as possible to get me out in ten minutes..
I appreciate how under pressure GP Services are and the toll this must take on the service.. and GPS..
Just let us know how things work so we have clear expectations..
Don’t they have a website that could be a first point of information?
Who are the trustees with a discreet role to listen to the community voices..?
The main issue of discontent is that nobody knows nor understands how The Surgery now operates..
If only the Post Covid arrangements could have been communicated clearly we would all have known how things operated but most people in the village feel totally frustrated..
Why is it that everything has to be done via Telephone Consultation ..
I myself became weary and dismayed with multiple phone consultations.. and eventually went to A&E in Southport where I was seen, consulted and examined properly, face to face.. diagnosed and treated..
Sometimes we actually need to be seen..
It also seems now all too easy for The Surgery to shunt us off to another already over burdened NHS service..
From being someone who had total trust on The Surgery I now do everything I can to avoid having any contact with it..
I don’t want to see a doctor who types their way through a consultation as fast as possible to get me out in ten minutes..
I appreciate how under pressure GP Services are and the toll this must take on the service.. and GPS..
Just let us know how things work so we have clear expectations..
Don’t they have a website that could be a first point of information?
Who are the trustees with a discreet role to listen to the community voices..?
very good service
June 23, 2023
I want to record my views on this excellent practice who provide me the support I need and when I need it. I interact with them via many methods:
1 via telephone - always a friendly polite service via the reception staff
2 via NHS app to make appointments, view my test results and via message - and I always get a prompt reply.
i have regular blood tests. The staff I deal with are all excellent.
Overall this is an excellent practice who embrace the modern methods of communication and interaction
1 via telephone - always a friendly polite service via the reception staff
2 via NHS app to make appointments, view my test results and via message - and I always get a prompt reply.
i have regular blood tests. The staff I deal with are all excellent.
Overall this is an excellent practice who embrace the modern methods of communication and interaction
I have COPD. I am having regular blood tests
June 20, 2023
I have a chronic condition and the consultant at Wigan and Leigh hospital needs to see regular blood tests. The surgery is good at taking the tests and discussing the results but the hospital cannot see them. I have to print out the results from the Patient access app. A lot of people wouldn’t be able to do this. I don’t know why the hospital can’t liaise with the surgery.
Wonderful Care
June 20, 2023
I have used the services of Parbold Surgery over the last few years more times than I would have liked too, I have always received excellent care, the reception staff are friendly and efficient, the doctors have been easy to talk too, listen to you and have real empathy, GPS are not given enough credit , they are essential to any village
unable to get an appointment
March 15, 2023
Having to wait over 30 mins to get through on the phone to make an appointment. Then unable to make a face to face appointment. Just referred straight to the hospital without been seen.
having to wait over 30 minutes on the phone
March 15, 2023
Having to wait over 30 mins to get through on the phone to make an appointment. Then only offered a phone call appointment and not face to face. Always just prescribed antibiotics or steriods without been seen.