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Reviews (3)

Hard to get an appointment

October 24, 2023
I cant get an appointment at this surgery. They don't have the option to book via the app either. I cant get access to any medical records.
Anonymous

Reply from Briarwood Medical Centre

I am sorry you have found it hard to get an appointment at the practice. We have routine pre-bookable appointments and urgent on the day appointments available with a number of clinicians including a GP, Clinical Pharmacist and Advanced Nurse Practitioner. Our reception team are trained to direct you to the most appropriate clinician depending on your needs. We can also do referrals to the Pharmacy should this be appropriate for you. We do also have a number of appointments available to book online. Our reception team can help with access to your medical records whether you require full access, or just to order prescriptions so please speak with them. If you would like to discuss your concerns further, please contact me on 01772 364999. Alison, Deputy Practice Manager.


Provider responded

hard to get an appointment

June 23, 2023
it is very hard to get an appointment, you ring at the same time every morning and i always get the same answer that there's no appointments.
when you get an appointment it is always with the nurse and not the doctor.
Anonymous

Reply from Briarwood Medical Centre

I am sorry to hear you have trouble booking an appointment. We do offer urgent on the day face to face and telephone appointments along with pre-bookable face to face and telephone appointments. The reception team are trained to direct you to the most appropriate clinician and if you feel you need to be seen by a Doctor please convey this to them. We do try to offer as many appointments and choices as possible but unfortunately demand can sometime be extremely high. If you would like to discuss this further please do not hesitate to speak with me at the practice. Alison


Provider responded

very hard to get an appointment

June 23, 2023
it is very hard to get an appointment at the surgery, you ring at the time we are told to ring but then you can never be seen and you find yourself ringing multiple times during the week.
The doctors and nurses are lovely once you've got an appointment but its so difficult to get one in the first place.
Anonymous

Reply from Briarwood Medical Centre

I am sorry to hear you have found it difficult to get an appointment. We do offer urgent on the day face to face and telephone appointments, along with routine pre-bookable telephone and face to face appointments. We endeavour to accommodate all patients on a day to day basis but unfortunately on some days the demand can be extremely high. We can also offer alternatives such as Clinical Pharmacist or Advanced Nurse Practitioner appointments as well as referrals to the Pharmacy but appreciate that these may not be suitable for the issue you are calling about. If you do require any further assistance please do not hesitate to contact me at the practice. Alison


Provider responded

Briarwood Medical Centre

Contact

01772 529230

514 Blackpool Road
Ashton
Preston
Lancashire
PR2 1HY

Location

CQC Widget


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