Beacon Primary Care

When you ring in the morning there is a massive queue, once you get through they do offer you appointments at the other two surgeries and you can book 3 weeks in advance so unsure if this is what holds up the phone lines and appointment availability.

I got dismissed everytime I went to them about my debilitating pain I experienced around my periods. To a point they got fed up and changed to a lower ranked professional to speak to me about my issues and due to my circumstances I got ignored. I made the decision to go private and within 3 months I got a diagnosis and the start of a treatment plan. However, other people I know got referrals instantly and diagnosed and treated within 6 months of going to this practice, yet I had to beg for a referral. Not sure why I got treated differently but I did. I’m a student nurse and my treatment here and elsewhere has significantly impacted my mental state and i’m debating whether to even go into the nursing career anymore when this is how the system treats patients.

I have suffered from psoriasis for may years, which flared up during a bereavement. The Doctor and nurses were unhelpful and said that I would have to wait for 4 months for a referral. I was in incredible pain and discomfort. I ended up in the A & E.

I have had ongoing problems here. The latest one I had severe stomach pain and vomiting. I phoned but the receptionist said that i could not speak to a Doctor for three day. I could not get to the walk in centre, so i went to A & E. I was found to have a strangulated hernia. I do not want to go to this surgery anymore.

You can't get to see a doctor, instead they give you a telephone consultation time for a week later. You also never get to see the same person twice. No patient continuity.