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Under the Healthwatch regulations, local Healthwatch organisations have the power to Enter and View providers so that our authorised representatives can observe matters relating to health and social care services.

Organisations must allow an authorised representative to Enter & View and observe activities on premises controlled by the provider as long as this does not affect the provision of care or the privacy and dignity of people using services.

These powers do not extend to Enter & View of services relating to local authorities’ social services functions for people under the age of 18. Providers do not have to allow entry to parts of a care home that are not communal areas or allow entry to premises if their work on the premises relates to children’s social services.