Views from people in Lancashire shared in Community Engagement Report

Healthwatch Lancashire has published a report summarising what people have said about the health and social care services they use such as hospitals, GP services, dentists, care homes, pharmacies and adult social care.


The report summarises the feedback on health and social care services in Lancashire gathered by members of the Healthwatch Lancashire team during public engagement activities in June 2016 and feedback gathered through the Healthwatch Lancashire website.

The Healthwatch Lancashire team reaches into communities to find out what really matters to people through a range of community engagement activities including ‘Care Circle’ group activities, pop ups and engagement days.

Sheralee Turner-Birchall, Chief Officer of Healthwatch Lancashire, says: “We use the information people share about services such as hospitals, GP practices, dentists, health centres, residential care homes and pharmacies to celebrate when people say they are performing well and to challenge when they need to improve.

“The report has been shared with those who manage and commission health and social care services in Lancashire to give people in Lancashire a voice and to influence service improvement.”

Responses from service providers will be shared on the Healthwatch Lancashire website and added to the reports as they are received along with being shared with those groups that took part.

Reports from Healthwatch Lancashire’s engagement activities are published on a monthly basis.

Healthwatch Lancashire is looking for those who manage community groups to express an interest in the ‘Care Circle’ events so that members of the group are able to share their views and experiences.

Community group organisers can request a visit from the Healthwatch Lancashire team by calling 01524 239100 or visiting

Click here to read the report.