Views from people in Lancashire shared in Community Engagement Feedback report

Healthwatch Lancashire has published a report summarising what people have said about the health and social care services they use such as hospitals, GP services, dentists, care homes, pharmacies and adult social care.

Healthwatch Lancashire

The report summarises 161 reviews of health and social care services from 34 care circle group activities and 13 pop up engagement activities, as well as reviews shared on the Healthwatch Lancashire website, between July and October 2016.

The Healthwatch Lancashire team reaches into communities to find out what really matters to people through a range of community engagement activities including ‘Care Circle’ group activities, pop ups and engagement days.

Sheralee Turner-Birchall, Chief Officer of Healthwatch Lancashire, says: “Healthwatch Lancashire is committed to listening to patients and members of the public in Lancashire and making sure their views and experiences are heard by those who run, plan and regulate health and social care services.

“Healthwatch Lancashire would like to thank all members of the public who have shared their valuable feedback with us at our community engagement activities, as well as online and via the telephone.

“All of our intelligence is shared with the Care Quality Commission and commissioners and is used to inform our projects and programmes of work.”

Responses from service providers will be shared on the Healthwatch Lancashire website and added to the reports as they are received along with being shared with those groups that took part.

Reports from Healthwatch Lancashire’s engagement activities are published on a quarterly basis.

Healthwatch Lancashire is looking for those who manage community groups to express an interest in the ‘Care Circle’ events so that members of the group are able to share their views and experiences.

Community group organisers can request a visit from the Healthwatch Lancashire team by calling 01524 239100 or visiting

Click here to read the report.