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Two patient engagement reports published on Lancashire Teaching Hospitals NHS Foundation Trust

Healthwatch Lancashire has published two ‘Patient Engagement Day’ reports, which capture the experiences of service users at Chorley and South Ribble Hospital Urgent Care Centre and Royal Preston Hospital Accident and Emergency Department.

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Following Healthwatch Lancashire’s visit to the two hospitals, which are run by Lancashire Teaching Hospitals NHS Foundation Trust, the provider has responded to the reports with a number of actions to improve the experiences of their patients.

On the 29th June 2016, three Healthwatch Lancashire representatives gathered survey responses from 31 patients and one member of staff at Royal Preston Hospital Accident and Emergency Department to obtain the views of people using the service.

The results of the Preston report show that 70% of patients we spoke to said they felt unaffected by the temporary changes to Chorley A&E. People tended to be confused about what services were available at Chorley and South Ribble Hospital and some members of the public thought it was closed.

On the 1st July 2016, three Healthwatch Lancashire representatives gathered survey responses from 22 patients and one member of staff at Chorley and South Ribble Hospital Urgent Care Centre to obtain the views of people using the service.

The results of the Chorley report show that more than half of the respondents felt they had not been well informed about the recent and temporary changes to Chorley A&E. Most of the patients we spoke to had concerns about accessing their local A&E department following the changes and the team observed a general lack of information for members of the public about the changes to the A&E department.

Both reports include a list of four actions provided by Lancashire Teaching Hospitals NHS Foundation Trust in relation to how they will improve service users’ experiences following the activity.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank Lancashire Teaching Hospitals NHS Foundation Trust for their response to the report and for any actions which are put in place as a result of our findings.”

The reports for the Patient Engagement Day at Chorley and South Ribble Hospital Urgent Care Centre and Royal Preston Hospital Accident and Emergency Department are available to read online or download on the Healthwatch Lancashire website www.healthwatchlancashire.co.uk/reports