Reports published on access to Lancashire Hospitals

Healthwatch Lancashire has published a detailed report which captures the experiences of outpatients at seventeen hospitals across Lancashire looking at how they access services.

Healthwatch Lancashire Representatives 1

Between February and May 2016 Healthwatch Lancashire listened to 1,596 people in Lancashire about their views and experiences of access to hospital services including booking appointments, travel and the time and cost of getting to the hospitals.

The project also investigated whether people felt they had received the information they needed to be able to get to their appointment and the results of the report show that 38% of people said that the information they received when arranging their appointment from the trust was not helpful and 63% said that they did not receive a reminder for their appointment.

The reports include a total of 23 actions provided by seven of the NHS organisations in relation to how they will aim to improve service users’ experiences following the activity, addressing issues such as lack of parking places, a lack of public awareness for services and waiting times for patient transport services.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes valuable insight into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.

“Healthwatch Lancashire would like to thank the seven NHS organisations for their responses to the report and for the actions which they put in place as a result of our findings.”

The Patient Engagement Day Reports are available to read online or download on the Healthwatch Lancashire website at

Click the links below to read the reports for each hospital trust or organisation: