Reports on two Blackpool hospitals have been published following patient engagement events

Healthwatch Lancashire has published two ‘Patient Engagement Day’ reports which capture the experiences of patients at Blackpool Victoria Hospital and Clifton Hospital in Lytham St Annes.

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Seven Healthwatch Lancashire volunteers and staff took part in both events with 163 people taking the opportunity to share their views. Healthwatch Blackpool also supported the event at Blackpool Victoria Hospital.

The reports each include a response from Blackpool Teaching Hospitals NHS Foundation Trust, with actions taking place to improve their patients’ experience.

Healthwatch Lancashire is delivering a programme of Patient Engagement Day events in hospitals across Lancashire to listen to people’s experiences and influence service improvement.

16 of these events have taken place across Lancashire since September 2015 with more than 900 people sharing their experiences.

Sheralee Turner-Birchall, Senior Manager at Healthwatch Lancashire, said “Patient and relatives input into the way services are run can be invaluable as they have an experience that staff can’t access. Sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.”

“Healthwatch Lancashire would like to thank Blackpool Teaching Hospitals NHS Foundation Trust for their response to the reports and the actions put in place as a result of our findings.”

Andrew Heath, Patient Experience Manager for Blackpool Teaching Hospitals NHS Foundation Trust, said: “We would like to thank Healthwatch Lancashire for visiting Blackpool Victoria Hospital and our Clifton site.

“We are very pleased to receive the encouraging feedback we have been given, and value the constructive feedback that has been raised.

“It is always great to hear when things have gone well and our staff have been praised for being professional, caring and always smiling. These positive comments will be shared with the individual teams involved.

“The report has been shared with the management team at both sites and an action plan has been drawn up to tackle areas where we can make improvements.’’

Reports for the Patient Engagement Days at Blackpool Victoria Hospital and Clifton Hospital are available to read online or download by clicking here.