Reports on four hospitals in East Lancashire have been published following patient engagement events

Healthwatch Lancashire has published four ‘Patient Engagement Day’ reports which capture the experiences of patients at Burnley General Hospital, Royal Blackburn Hospital, Accrington Victoria Community Hospital and Clitheroe Community Hospital.

Volunteer speaking with a member of the public in Clifton Hospital

13 Healthwatch Lancashire volunteers, supported by staff, took part in the four events in East Lancashire with 262 people taking the opportunity to share their views. The reports each include a response from East Lancashire Hospitals NHS Trust, with actions taking place to improve their patients’ experience. 

Healthwatch Lancashire is delivering a programme of Patient Engagement Days in hospitals across Lancashire to hear people’s experiences and influence service improvement.

14 of these events have taken place across Lancashire since September 2015 with more than 750 people sharing their experiences.

Sheralee Turner-Birchall, Senior Manager at Healthwatch Lancashire, said “Patient and relatives input into the way services run can be invaluable as they have an experience that staff can’t access. Sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.”

“Healthwatch Lancashire would like to thank East Lancashire Hospitals NHS Trust for their responses to the reports and the actions put in place as a result of our findings. 

Christine Pearson, Chief Nurse at East Lancashire Hospitals NHS Trust, said: “We thank Healthwatch Lancashire volunteers and staff for their work in reporting positive findings from patients and their families, as well as highlighting some areas for improvement.

A volunteer speaking to a member of the public in Accrington Victoria Hospital

“We take all feedback very seriously and constantly strive to ensure all our patients and relatives have a good experience when using the Trust’s services. We take on board all the comments received and are looking at any issues raised in further detail before making changes or improvements are reporting these to the public.”

Reports for the Patient Engagement Days at Royal Blackburn Hospital, Burnley General Hospital, Accrington Victoria Community Hospital and Clitheroe Community Hospital are available to read online or download by clicking here.