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Reports on services provided by Age UK Lancashire have been published by Healthwatch Lancashire

Healthwatch Lancashire has published four reports which capture the experiences of service users and their relatives at Walton Lane Community Centre, Ormskirk Health & Wellbeing Centre, Knight Hill House and Tarleton Sheltered Housing Scheme.

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Age UK Lancashire has a number of daytime support centres at locations across Lancashire and requested an independent assessment of four of their daytime support centre services by Healthwatch Lancashire to gather views of service users and their next of kin to inform their quality improvement programme.

Healthwatch Lancashire volunteers, supported by staff, took part in the four events in Lancashire with service users and their relatives taking the opportunity to share their views. The reports each include a response from Age UK Lancashire, who provide these services.

Stephanie Tufft, CEO at Age UK Lancashire, said “Age UK Lancashire is committed to a culture of continuous improvement. We took the unusual step of requesting a visit from Healthwatch Lancashire because we believed this would provide the most independent and objective view of our service to inform our quality improvement plans. I was delighted to see our managers, staff and volunteers embrace the report, leading to some quick and effective improvement straight away. Our teams are completely focused now on seeing things from our service users perspective. Our services are so important to our older people and so to be able to make them even better than they were before is very exciting. We are thankful to Healthwatch Lancashire for their time and support ”

Sheralee Turner-Birchall, Senior Manager at Healthwatch Lancashire, said “Service users and their relatives provide a valuable input into the way services are delivered as they can see the service differently from staff. This different perspective can open up opportunities for further improvement that may not have already been considered.”

“Healthwatch Lancashire would like to thank Age UK Lancashire for their responses to the reports and the actions put in place as a result of our findings.”

The four reports can be viewed by clicking here.