Report on Royal Preston Hospital has been published following our patient engagement event

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report which captures the experiences of patients at Royal Preston Hospital.

Eight Healthwatch Lancashire volunteers and staff took part in the event with 106 people taking the opportunity to share their views.The report includes a response from Lancashire Teaching Hospitals NHS Foundation Trust, with actions taking place to improve their patients’ experience.

Healthwatch Lancashire is delivering a programme of Patient Engagement Day events in hospitals across Lancashire to listen to people’s experiences and influence service improvement.

21 of these events have taken place across Lancashire since September 2015 with more than 1,000 people sharing their experiences.

Healthwatch Lancashire at Royal Preston Hospital

Sheralee Turner-Birchall, Senior Manager at Healthwatch Lancashire, said “Patient and relatives input into the way services are run can be invaluable as they have an experience that staff can’t access. Sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.”

“Healthwatch Lancashire would like to thank Lancashire Teaching Hospitals NHS Foundation Trust for their response to the report and the actions put in place as a result of our findings.”

Steve O’Brien, Associate Director of Quality at Lancashire Teaching Hospitals NHS Foundation Trust said, “We welcome Healthwatch Lancashire’s report and thank the team for not only undertaking this work but also for the support they provide to us as we continually strive to improve the experiences of our patients and their families.

“We are continuously seeking feedback from patients in a number of ways, from the Friends and Family Test to informal comments we hear on the wards, and we collate and review all of this valuable insight to see what we can improve. We will of course consider the findings in this report along with all the feedback we receive from other sources.

“As stated in the report, we have already started work to make a number of improvements, including installing extra seating on the corridors to make it easier for patients with mobility problems to get around, increasing the availability of wheelchairs for patients who may need one when they arrive, and ensuring water is available for patients attending fracture clinic.”

“We appreciate that car parking is a challenge, because many more patients and visitors wish to park than we have spaces available.  We have set up a task group to look at this issue, and are linking with local residents and councillors to see what we can do together to improve congestion on our local streets.”

“Waiting times continue to be a challenge for us as the number of patients attending our hospitals increases significantly every year. However we are confident there are changes we can make to how we work to improve our processes to provide our patients with a better experience and we will continue to work closely with Healthwatch Lancashire and others to deliver excellent care with compassion.”

The Report for the Patient Engagement Day at Royal Preston Hospital is available to read online or download on the Healthwatch Lancashire website