Report on Chorley and South Ribble Hospital published following a patient engagement event
Healthwatch Lancashire has published a ‘Patient Engagement Day’ report which captures the experiences of patients on 27th January 2016 at Chorley and South Ribble Hospital.
Five Healthwatch Lancashire volunteers and staff took part in the event with 99 people taking the opportunity to share their views.
The report includes a response from Lancashire Teaching Hospitals NHS Foundation Trust, with actions taking place to improve their patients’ experience.
Healthwatch Lancashire is delivering a programme of Patient Engagement Day events in hospitals across Lancashire to listen to people’s experiences and influence service improvement.
28 of these events have taken place across Lancashire since September 2015 with more than 2,024 patients people sharing their experiences.
Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said “Patient and relatives input into the way services are run can be invaluable as they have an experience that staff can’t access. Sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.”
“Healthwatch Lancashire would like to thank Lancashire Teaching Hospitals NHS Foundation Trust for their response to the report.”
Lancashire Teaching Hospitals NHS Trust issued a statement on 13th April 2016 regarding their staffing issues in Chorley Emergency Department.
The statement informed members of the public that the emergency department at Chorley will be temporarily replaced by an urgent care service until the staffing crisis is resolved.
The visit took place prior to the changes at Chorley Emergency Department.
Healthwatch Lancashire wants to hear stories from people in Lancashire about how they have been affected by the changes at Chorley emergency department.