Our report results in a positive impact for residents at Peel Gardens
Peel Gardens, a nursing home in Colne in East Lancashire, is working to improve their services for residents following an ‘Enter and View’ visit from Healthwatch Lancashire.
Healthwatch Lancashire’s innovative programme of ‘Enter & View’ delivers a ‘mum’s test’ approach, gathering views of residents, relatives and staff to provide an answer to the question: ‘Would you want your loved ones to be cared for in this home?’
Following the visit to Peel Gardens by Healthwatch Lancashire the Enter and View team contacted East Lancashire Clinical Commissioning Group, Lancashire County Council and Care Quality Commission to inform of Healthwatch Lancashire’s findings. As a result a working group has been established to work with the owners and manager of Peel Gardens to improve the quality of service provision with particular focus on hygiene, cleanliness, care planning, family & service user engagement and wider quality issues.
Peel Gardens responded to the report with an action plan which will be carried out at the nursing home and Healthwatch Lancashire have confirmed that they will be undertaking a further unannounced visit to Peel Gardens.
Healthwatch Lancashire Chief Executive, Gill Brown, commented: “It is pleasing to see that as a result of Healthwatch Lancashire’s visit to Peel Gardens the home’s owners and manager have a plan to make improvements to those areas we highlighted as unsatisfactory. Healthwatch Lancashire will monitor progress with these improvements by revisiting the home in the near future.”
The Enter and View report for Peel Gardens is available on the Healthwatch Lancashire website – www.healthwatchlancashire.co.uk
Healthwatch Lancashire has a dedicated team to undertake a programme of ‘Enter and View’ visits across Lancashire, which encourage, support and influence service improvement by listening to the experiences of people using the services.
‘Enter and View’ is the opportunity for our authorised Healthwatch Lancashire representatives to go into health and social care premises to collect the views of residents, relatives and staff at the point of service delivery and observe the nature and quality of services.
Legislation allows local Healthwatch organisations to undertake ‘Enter and View’ visits in NHS organisations, GPs, dentists, opticians and community pharmacists. They are also permitted to conduct the visits with bodies or institutions which are contracted by local authorities or the NHS to provide health or care services such as adult social care homes or day-care centres.