Our Patient Engagement Day results in signage review at Queen Victoria Hospital

On 26th August 2015, three Healthwatch Lancashire volunteers, supported by a member of staff, listened to 34 patients, relatives and carers across 10 departments, wards and clinics at Queen Victoria Hospital leading to a review of the signage on the site after a report was shared with University Hospitals of Morecambe Bay NHS Foundation Trust.

Queen Victoria Hospital Patient Engagement DaySue Smith, Executive Chief Nurse for University Hospitals of Morecambe Bay NHS Foundation Trust provided a response which states that the “Estates Manager will review the signage in response to comments made by patients”.

Sue Smith also commented: “I would like to thank the team at Healthwatch for the continuous support you give to patients and service users of the Trust.”

A report for the Patient Engagement Day at Queen Victoria Hospital is available to read online or download on the Healthwatch Lancashire website

Gill Brown, Healthwatch Lancashire Chief Executive, said “Patient and relatives input into the way services run can be invaluable as they have an experience that staff can’t access. Sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.”

“University Hospitals of Morecambe Bay Foundation Trust were extremely pro-active with not only listening to our findings, but by acting to improve the signage in the hospital.”

This was part of a series of Healthwatch Lancashire Patient Engagement Day events which are taking place within hospital services in Lancashire with events already taken place at Royal Blackburn Hospital, Blackpool Victoria Hospital, Burnley General Hospital, Ormskirk District Hospital, Royal Lancaster Infirmary, Accrington Victoria Hospital and Clifton Hospital.

Pictured: Healthwatch Lancashire volunteer Heather Bennett outside Queen Victoria Hospital in Morecambe on the Patient Engagement Day