New “Enter and View” team join Healthwatch Lancashire

A new team has started at Healthwatch Lancashire to develop their programme of Enter and View assessments across Lancashire.

Michelle Chapman, Linda Brown and Julie Downs have joined the Healthwatch Lancashire team to concentrate on delivering a programme of Enter and View assessments, which aim to improve health and social care services in Lancashire.

Pictured above left to right: Julie Downs, Linda Brown and Michelle Chapman

The team, which has vast amount of experience from a range of health and social care settings, will focus on Healthwatch Lancashire’s responsibility to enter health and social care premises and gather people’s views on the quality of care and observing the environment.

Healthwatch Lancashire’s aim for the Enter and View Project is to work in collaboration with health and social care services to identify areas where they can improve, to raise any areas of concern and to ensure that people are receiving the best possible quality of care.

Sheralee Turner-Birchall, Volunteers and Project Officer Manager, said “The overall aim of the Enter and View Project is to provide support for services and to help them to identify how they can improve by listening to the experiences of those who are using them.”

“The team has a vast amount of knowledge and skills which will ensure that this really benefits the people of Lancashire.”

Healthwatch Lancashire is currently working with the Care Quality Commission, North West Ambulance Service and the Lancaster Health Hub to develop a credible approach for undertaking the assessments.

The Enter and View team will take part in the assessments along with volunteers who will receive the appropriate Enter and View training before undertaking the role.