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Healthwatch Lancashire’s findings contribute to changes in East Lancashire hospitals

East Lancashire Hospitals NHS Trust have published a report which demonstrates that Healthwatch Lancashire’s Patient Engagement Day intelligence has contributed to development plans at Burnley General Hospital.

East Lancashire Hospitals NHS Trust published details of Healthwatch Lancashire’s contribution in their Phase Eight Outline Business Case which was included in their board minutes for the meeting on 24th February 2016.

Burnley General Hospital

Burnley General Hospital. Source: www.elht.nhs.uk

The document includes findings from intelligence published in Healthwatch Lancashire’s Patient Engagement Day report for Burnley General Hospital in their business case for developments to the hospital site.

Kevin McGee, Chief Executive of East Lancashire Hospitals NHS Trust, commented in his blog: “Our Board approved the Outline Business Case for the next phase of development (Phase 8) on our Burnley General Hospital site.”

“This really is a fantastic development for Burnley and represents a capital investment of £18m, bringing the total recent investment in that site to over £80m. The Full Business Case will be considered in July and work is expected to start in October for two years.”

Healthwatch Lancashire has been delivering a programme of Patient Engagement Day events in hospitals across Lancashire to listen to people’s experiences and influence service improvement.

21 Patient Engagement Day events have taken place since September 2015 with more than 1,000 people sharing their experiences of the care they received on that day.

East Lancashire Hospitals NHS Trust, Blackpool Teaching Hospitals NHS Foundation Trust, Lancashire Teaching Hospitals NHS Trust and University Hospitals of Morecambe Bay NHS Foundation Trust have all provided responses to the Patient Engagement Day Reports along with actions of how their patients’ experience is being improved.

In addition, East Lancashire Hospitals NHS Trust responded to the Patient Engagement Day report for Clitheroe Community Hospital to state that there are plans in place to increase the number of car parking spaces in the near future, which will ease the concerns raised in the report about parking on the Clitheroe hospital site.

Sheralee Turner-Birchall, Senior Manager at Healthwatch Lancashire, said: “It is very pleasing to see that what people are saying to Healthwatch Lancashire is having such a significant impact and is informing developments at both Burnley General Hospital and Clitheroe Community Hospital.”

“Patient and relatives input into the way services run can be invaluable as they have an experience that staff can’t access. Sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.”

“Healthwatch Lancashire would like to thank East Lancashire Hospitals NHS Trust along with the other NHS organisations in Lancashire for their responses to our Patient Engagement Day reports and the actions that have put in place as a result of our findings.”

To read our Patient Engagement Day reports for hospitals in Lancashire click here