Healthwatch Lancashire volunteers gain Community Pharmacy insight

More than 20 volunteers and staff from Healthwatch Lancashire and Healthwatch Blackpool were given an understanding of the role Community Pharmacy plays in Lancashire by Kath Gulson of Community Pharmacy Lancashire.


Local Healthwatch in Lancashire are working with Community Pharmacy Lancashire, the name adopted by the Local Pharmaceutical Committee which represents community pharmacies located in Blackpool, Blackburn with Darwen and Lancashire, to ensure the views of the public are used to inform improvements to their services going forwards.

Healthwatch Lancashire are working on a project which will see volunteers engaging with people in community pharmacies asking a series of questions relating to access, awareness of the services available to them, and if they’ve ever had a consultation or been treated for a common condition.

As part of the project, the 20 participants took part in the workshop which included pharmacy awareness training with support from Community Pharmacy Lancashire, along with a session to formalise questions to be asked in the surveys.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire is here to make sure all people in our communities using a variety of different health and social care services are listened to.

“The strength of our community engagement will allow us to identify areas where community pharmacy services can be improved based on the views of those who are using them.”