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Healthwatch Lancashire visit reports remarkable improvements at Peel Gardens Nursing Home in Colne

Healthwatch Lancashire have visited Peel Gardens Nursing Home in Colne for the second time in seven months and recognised a considerable improvement to the service provided for residents.

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Healthwatch Lancashire conducted an Enter and View visit to Peel Gardens Nursing Home in November 2015 and reported a number of concerns to East Lancashire Clinical Commissioning Group, Lancashire County Council and the Care Quality Commission.

As a result of the first visit a working group was established by East Lancashire Clinical Commissioning Group, Lancashire County Council and the Care Quality Commission to work with the owners and manager of Peel Gardens to improve the quality of service provision with particular focus on hygiene, cleanliness, care planning, family and service user engagement and wider quality issues.

The return Enter and View visit saw the Healthwatch Lancashire team observe the environment and speak to the Manager, Angela Cheyte, structuring their conversations around the areas identified in the original report and action plan.

Healthwatch Lancashire have published their report which can be downloaded on the Healthwatch Lancashire website at www.healthwatchlancashire.co.uk/reports

Sheralee Turner-Birchall, Healthwatch Lancashire Chief Officer, said: “We would like to thank Peel Gardens Nursing Home for their response to our report and commend them on the improvements that have been made particularly in relation to the environment and cleanliness.

“Our findings show that residents were happier with the home and found the facilities more homely.”

The recent visit was part of Healthwatch Lancashire’s innovative programme of ‘Enter & View’ which delivers a ‘mum’s test’ approach to gathering views of residents, relatives and staff to provide an answer to the question: “Would you want your loved ones to be cared for in this home?”