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Healthwatch Lancashire speak to service users at York Bridge Surgery in Morecambe

Healthwatch Lancashire has published a ‘Patient Engagement Day’ report, which captures the experiences of service users at York Bridge Surgery in Morecambe.

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On the 20th and 22nd September 2016, two Healthwatch Lancashire representatives gathered survey responses from 36 patients to obtain the views of people using the service and to observe the environment.

The results of the report show that 53% of patients said their experience of booking appointments could be improved, 25% said it was poor and 22% said it was excellent.

The majority of patients (78%) said they had difficulty getting same day /urgent appointments.

The practice manager at York Bridge Surgery was given the opportunity to address the views and experiences of patients, however chose not to provide a response.

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said: “Healthwatch Lancashire contributes considerable value into the health and social care system by gathering patient and relatives input into the way services are run. This can be invaluable as sometimes seeing services from their point of view opens up real opportunities for improvement that may not have already been considered.”

The Report for the Patient Engagement Day at York Bridge Surgery is available to read online or download on the Healthwatch Lancashire website www.healthwatchlancashire.co.uk/reports